Effective 1st Nov 2012
Customer Service
Delivery Charges
All goods supplied are plus delivery/courier charges to your destination unless otherwise stated at time of placement of order. Positive Image Embroidery, Screen-printing & Apparel Limited will endeavour to ship in the most cost effective way to meet client delivery dates.
1. We work closely with our carriers to ensure best possible service and delivery times; however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
2. While every effort will be made to deliver goods on time, no liability is accepted for delays occurred by circumstances beyond our control
3. Non-delivery of goods - Supplies are invariably bound by the Carriers terms and conditions. therefore, claims for non-delivery of all or part of the consignment must be notified in writing within
4. Packages damaged in transit - Claims arising from damage to packages in transit must be notified forthwith. Delivery sheets relating to damaged cartons should be signed and stated accordingly.
5. Working days to enable claims to be made against the carrier.
Privacy
We respect your privacy and provide you with the right to see or correct your details on our database. We do not sell our mailing lists nor disclose information without prior consent. We have implemented information handling procedures that we believe are consistent with the highest standards and best practices of organizations doing business on the internet.
Return Policy
1. Goods supplied against orders cannot be returned for any reason once they have been printed to your specification as per the signed paper proof. However, if the print is incorrect i.e. different from that of the paper proof, we will re-print the products as soon as possible, subject to stock availability. Goods are not supplied on a sale or return basis.
2. If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However, we must be notified in writing (via e-mail, fax or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
3. Agreed refunds will be paid within 30 days of receipt of the returned goods
4. If an order is cancelled after it has been confirmed and the order acknowledgement has been sent to the customer, the customer will be charged for any costs incurred prior to and up to date of cancellation.
5. Failure of goods to comply, within commercial tolerances, with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 7 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.
How to Return Items:
Call our Customer Services Team on 09 309 2368 - Auck or 09 424 1262 - Silverdale. They will arrange for the collection of incorrect, faulty or damaged goods. Lines are open 7.00am - 4.30pm Mon to Thurs, 7.00 to 3.30 Friday.
Please note that we do not include exported goods and all transactions are made in New Zealand dollars.